These Terms of Service ("Terms") govern the use of services provided by Shy Studios ("Shy Studios," "we," "us," "our"), a trading name of Ricochet Group Ltd (Company No. 07576556), a company registered in England and Wales. Our registered business address is 107 Fore Street, Hertford, SG14 1AS. By engaging with our services, you agree to be bound by these Terms.

Shy Studios operates primarily in the United Kingdom but provides services to international clients. Clients outside of the United Kingdom must ensure compliance with local laws when using our services.

Each project is defined by an agreed specification and scope. A project begins upon receipt of the required deposit as outlined in Section 5.

Some services provided by Shy Studios may integrate third-party platforms, including Morello (for web design and development) and Shopify (for e-commerce projects). These platforms may require clients to create accounts and adhere to their own independent Terms of Service.

Clients are responsible for providing timely feedback, approvals, and content as required for the successful delivery of services. Delays caused by the client may impact the project timeline and result in additional costs.

For projects requiring third-party services, clients must maintain secure login credentials and notify the respective service provider of any unauthorised access. Shy Studios is not responsible for security breaches or account issues related to third-party services.

Shy Studios provides the following core services:

Web Design
E-Commerce Development
UX/UI Design
Web Applications & Automation
Brand Identity

Upon project completion, final deliverables will be provided to the client following full payment (see Section 5). Any hosting, maintenance, or subscription-related services are managed by third-party providers where applicable.

Shy Studios does not provide inclusive ongoing support for digital products unless explicitly agreed in writing. Clients using third-party platforms (e.g., Morello or Shopify) must refer to their respective support policies.

Clients receive full ownership of the final deliverables once the total balance has been received in full. However, third-party services (Morello, Shopify, etc.) remain proprietary platforms and are subject to their own licensing agreements.

Any preliminary designs, concepts, or drafts remain the intellectual property of Shy Studios until the final deliverables are handed over. Shy Studios retains the right to showcase completed work for marketing and portfolio purposes unless otherwise agreed in writing.

Clients must not request, distribute, or engage in any projects that:

Contain hate speech, discrimination, or explicit illegal content.

Promote violence, terrorism, or unlawful activities.

Violate the intellectual property rights of any third party.

Engage in fraudulent or deceptive practices.

Compromise the security or integrity of third-party platforms used.

Shy Studios reserves the right to refuse or terminate services if a client violates this policy.

Payments for services follow this structure:

Deposit: A percentage of the total project fee is required upfront to secure a project start date.

Scheduled Invoices: Project invoices will be generated periodically according to set dates, with corresponding due dates, as agreed at the start of the project. These dates will be outlined in the project proposal or confirmation documentation.

Final Invoice: The remaining balance must be paid in full before project completion and handover.

In the event a project overruns the expected schedule due to client-side delays or other unforeseen circumstances, additional charges may apply.

Shy Studios reserves the right to issue project-related invoices, including but not limited to partial payment invoices, at any point during a project, at intervals deemed reasonable by us.

Payments are non-refundable except at Shy Studios' discretion. Clients wishing to cancel a project must provide written notice, and any work completed up to the cancellation date will be billed accordingly.

Accepted payment methods:
Bank Transfer

Shy Studios reserves the right to terminate a project or agreement under the following conditions:

Non-payment of invoices.

Breach of these Terms, including prohibited content policies.

Failure to provide necessary assets, approvals, or feedback within a reasonable timeframe.

Clients wishing to terminate a project must submit a written request. Any outstanding balance for work completed will remain due.

If a client becomes insolvent or enters liquidation, Shy Studios reserves the right to immediately terminate all contracted services and invoice for the full value of completed work.

Shy Studios is not liable for any financial loss, business interruption, or damages arising from service downtime, security breaches, or third-party service issues beyond our control.

Shy Studios accepts no responsibility for interruptions, terminations, or failures of third-party platforms (e.g., Morello, Shopify) that affect the client’s project.

Clients are responsible for backing up any website content, files, or data associated with their project. Shy Studios does not provide backup services unless otherwise agreed.

Shy Studios reserves the right to update, modify, or discontinue any aspect of its services to align with business and technical requirements. Clients will be notified of significant changes where applicable.

These Terms are governed by English law.

Clients must first attempt to resolve disputes informally by contacting info@shystudios.co.uk. If unresolved, disputes shall proceed to mediation, with costs shared equally by both parties. If mediation fails, disputes shall be settled in the courts of England and Wales.

Shy Studios will notify clients of updates to these Terms via email or on our website.

Continued use of our services after changes to these Terms constitutes acceptance of the new Terms.

Any feedback, suggestions, or ideas submitted by clients regarding our products or services, or the products or services contracted by third parties and used in conjunction with the project, may be used by Shy Studios, Ricochet Group Ltd, its brands, and associated partners without restriction or obligation to compensate the client.