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Last Revised: 14-03-2025
These Terms of Service ("Terms") govern the use of services provided by Shy Studios Ltd ("Shy Studios," "we," "us," "our"), registered in England and Wales (Company No. 07576556). Our registered business address is 107 Fore Street, Hertford, SG14 1AS. By engaging with our services, you agree to be bound by these Terms.
1.1. Company & Jurisdiction
Shy Studios operates primarily in the United Kingdom but provides services to international clients. Clients outside of the United Kingdom must ensure compliance with local laws when using our services.
2.1. Project Initiation
Each project is defined by an agreed specification and scope. A project begins upon receipt of the required deposit as outlined in Section 5.
2.2. Third-Party Services
Some services provided by Shy Studios may integrate third-party platforms, including Morello (for web design and development) and Shopify (for e-commerce projects). These platforms may require clients to create accounts and adhere to their own independent Terms of Service.
2.3. Client Responsibilities
Clients are responsible for providing timely feedback, approvals, and content as required for the successful delivery of services. Delays caused by the client may impact the project timeline and result in additional costs.
2.4. Account Security (Third-Party Platforms)
For projects requiring third-party services, clients must maintain secure login credentials and notify the respective service provider of any unauthorised access. Shy Studios is not responsible for security breaches or account issues related to third-party services.
3.1. Core Services
Shy Studios provides the following services:
Web Design
Web Development
E-Commerce Development
Web Applications
3.2. Service Completion & Handover
Upon project completion, final deliverables will be provided to the client following full payment (see Section 5). Any hosting, maintenance, or subscription-related services are managed by third-party providers where applicable.
3.3. Ongoing Support
Shy Studios does not provide inclusive ongoing support for digital products unless explicitly agreed in writing. Clients using third-party platforms (e.g., Morello or Shopify) must refer to their respective support policies.
4.1. Ownership of Work
Clients receive full ownership of the final deliverables once the total balance has been received in full. However, third-party services (Morello, Shopify, etc.) remain proprietary platforms and are subject to their own licensing agreements.
4.2. Shy Studios' Intellectual Property
Any preliminary designs, concepts, or drafts remain the intellectual property of Shy Studios until the final deliverables are handed over. Shy Studios retains the right to showcase completed work for marketing and portfolio purposes unless otherwise agreed in writing.
4.3. Prohibited Content & Conduct
Clients must not request, distribute, or engage in any projects that:
Contain hate speech, discrimination, or explicit illegal content.
Promote violence, terrorism, or unlawful activities.
Violate the intellectual property rights of any third party.
Engage in fraudulent or deceptive practices.
Compromise the security or integrity of third-party platforms used.
Shy Studios reserves the right to refuse or terminate services if a client violates this policy.
5.1. Payment Structure
Payments for services follow this structure:
Deposit: A percentage of the total project fee is required upfront to secure a project start date.
Milestone Payments: Due at the start of key project stages, subject to agreed project specification.
Final Invoice: The remaining balance must be paid in full before project completion and handover.
5.2. Refunds & Cancellations
Payments are non-refundable except at Shy Studios' discretion. Clients wishing to cancel a project must provide written notice, and any work completed up to the cancellation date will be billed accordingly.
5.3. Payment Methods
Accepted payment methods:
Bank Transfer
6.1. Termination by Shy Studios
Shy Studios reserves the right to terminate a project or agreement under the following conditions:
Non-payment of invoices.
Breach of these Terms, including prohibited content policies.
Failure to provide necessary assets, approvals, or feedback within a reasonable timeframe.
6.2. Client-Initiated Termination
Clients wishing to terminate a project must submit a written request. Any outstanding balance for work completed will remain due.
6.3. Insolvency & Liquidation
If a client becomes insolvent or enters liquidation, Shy Studios reserves the right to immediately terminate all contracted services and invoice for the full value of completed work.
7.1. General Disclaimer
Shy Studios is not liable for any financial loss, business interruption, or damages arising from service downtime, security breaches, or third-party service issues beyond our control.
7.2. Third-Party Service Interruptions
Shy Studios accepts no responsibility for interruptions, terminations, or failures of third-party platforms (e.g., Morello, Shopify) that affect the client’s project.
7.3. Data Responsibility
Clients are responsible for backing up any website content, files, or data associated with their project. Shy Studios does not provide backup services unless otherwise agreed.
7.4. Modifications to Services
Shy Studios reserves the right to update, modify, or discontinue any aspect of its services to align with business and technical requirements. Clients will be notified of significant changes where applicable.
8.1. Governing Law
These Terms are governed by English law.
8.2. Dispute Resolution
Clients must first attempt to resolve disputes informally by contacting info@shystudios.co.uk. If unresolved, disputes shall proceed to mediation, with costs shared equally by both parties. If mediation fails, disputes shall be settled in the courts of England and Wales.
9.1. Notification of Changes
Shy Studios will notify clients of updates to these Terms via email or on our website.
9.2. Client Agreement
Continued use of our services after changes to these Terms constitutes acceptance of the new Terms.
9.3. Feedback & Suggestions
Any feedback, suggestions, or ideas submitted by clients regarding our services may be used by Shy Studios without restriction or obligation to compensate the client.